Is it a good career How to interview for it What's the salary

Customer Success Management 101

The Foundation of Customer Success Management

The Difference Between Account Management and Customer Success Management

Salary for Customer Success Managers

Is Customer Success Management a Good Career for you

How To Become The Best Customer Success Manager and Get Promoted

How to Answer Interview Questions for Customer Success Manager Roles

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Learn the foundational principles of customer success management with a professional who is currently leading a team of Customer Success Managers at Uber, responsible for over $140 million dollars of annual recurring revenue per year.

With over 12+ years in customer-facing roles, including consulting and account management, I'm here to help you. I've built a Customer Success department from scratch as the Director of Client Services/Customer Success, and I'm here to share

Whether you're in a customer-facing role today, or you're a nurse, teacher, bartender, retail associate, wondering if customer success is the right career path for you, then this course is for you.

If you're asking yourself the following questions, then this course is for you:

What is a customer success manager

What does a customer success manager do

Is a customer success manager a good career for me

Is customer success manager a good job

How do I become a customer success manager

How do I prepare for a customer success manager interview

How much money does a customer success manager make

If you're already in customer success management and want to learn how to become the best customer success manager, then this course is for you.

Are there any course requirements or prerequisites

There are no requirements for this course.

Here's the agenda for the course:

What is Customer Success (CS)

Why is it important

What is it not

Where did CS come from

The main mission of CS

Teology you need to know

The Pillars of CS - NO ONE IS TEACHING THIS

Customer Sntation

How to Lead Customer Conversations

Career Path

Salary/Pay

Is CS a good career for you

Entry Level Roles

How to Transition into a CS role

Interview Questions and How to Answer Them

Anyone curious about Customer Success

Anyone looking to transition into a Customer Success Role

Customer Success Managers & Account Managers Looking To Get Promoted

Manager of Customer Success

Customer Support Reps

Professionals exploring other career options into sales or client services

How To Answer Interview Questions For Customer Success Manager Roles






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