What you'll learn

The course will introduce you to key ITIL 4 definitions, the dimensions of service management, the service value system and the service value chain.

Requirements

To gain an understanding of ITIL 4, no background is required. This is not an ITIL Foundation course. If you are looking for a certification course, you will want to take the full Accredited GogoTraining ITIL 4 Foundation course available on GogoTraining.

Description

The ITIL 4 Big Picture course is brought to you by Dr. Suzanne Van Hove and Doug Tedder. Both are ITIL Experts with each brig over 20 years experience working, consulting and teaching in the field.

In this course Doug and Suzanne will share their personal experiences with you while they bring you up to speed on ITIL 4. The course was created to help IT Service Management Professionals get a handle on ITIL 4 and all it has to offer.

Please note that this course introduces ITIL 4 and discusses the differences between ITIL V3 and ITIL 4. If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4. This course is not designed to prepare you to take and pass the ITIL 4 Foundation exam. If you want to prepare to take and pass the ITIL 4 Foundation exam or are new to ITIL or IT Service Management, then you will want to take the full and accredited ITIL 4 Foundation Training Course from GogoTraining.

What is ITIL 4 All About?

ITIL 4 combines the best of ITIL V3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.

In This Course You Will Learn:

Key concepts of IT service management

The four dimensions of service management

The Service Value System

The Service Value Chain

We look forward to having you come up to speed on ITIL 4 with Doug and Suzanne. If you have any questions about the Accredited ITIL 4 Curriculum and how to best advance in your ITIL Career, please contact us by emailing
or by calling us at 877.546.4446.

Who this course is for:

Everyone who wants to understand what ITIL 4 is all about. Individuals in IT Service Management. Individuals migrating from ITIL V3 to ITIL 4. Executives who run organizations that adopt and adapt ITIL who would like to better understand how ITIL 4 can help their organizations.



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