Files Included :

1 Discover Dynamics 365 Customer Service.mp4 (3.78 MB)
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2 Understanding Dynamics 365 customization.mp4 (1.23 MB)
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1 What is Dynamics 365 Customer Service.mp4 (2.58 MB)
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2 Navigating in Dynamics 365.mp4 (15.77 MB)
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3 Access and sorting records and views.mp4 (12.15 MB)
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4 Use quick create to create a new record.mp4 (8.12 MB)
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5 Build queries with Advanced Find.mp4 (17.47 MB)
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6 Work with search in Dynamics 365.mp4 (6.84 MB)
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7 End-user personalization options.mp4 (7.78 MB)
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8 Customer Service Hub vs Customer Service workspace.mp4 (10.85 MB)
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1 What is a case.mp4 (1.8 MB)
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2 Various ways cases can be created.mp4 (11.76 MB)
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3 Streamline processes with business process flows.mp4 (7.61 MB)
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4 Using the timeline to track activities and notes to a case.mp4 (4.5 MB)
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1 Service level agreement administration.mp4 (12.57 MB)
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2 Using service level agreement with cases.mp4 (10.26 MB)
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3 Entitlements in case management.mp4 (15.54 MB)
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1 Managing knowledge articles.mp4 (15.61 MB)
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2 Using knowledge articles with cases.mp4 (7.65 MB)
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3 Using knowledge search.mp4 (4.83 MB)
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1 Managing queues.mp4 (2.14 MB)
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2 Routing rules and assignment.mp4 (2.47 MB)
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1 Charts and dashboards.mp4 (15.68 MB)
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2 Interactive dashboards.mp4 (9.56 MB)
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3 Customer Service historical analytics.mp4 (6.84 MB)
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4 Excel templates.mp4 (6.75 MB)
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1 Learn more about Dynamics 365 Customer Service.mp4 (1.83 MB)
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