Day to Day Activities of the Support Consultant and Support Lead is explainedAnd also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low. Explained the level of tickets like L1, L2, and L3 based on the criticalityFew samples are provided for the ticketsDifference between the Criticality and the Priority of the ticketsExplained the difference between Core Team Members and the End UsersDifferent Support Tool names are givenHandling the tickets based on SLAPlanning the daily activities during Support ProjectsValue addition to the RoleDifferent Tools in the Market are listedChange Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples. Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is providedRelated Function Modules and role of a Functional consultant during Change Requests are explained

Overview

Section 1: Roles of an SAP Support Consultant and SAP MM Change Requests

Lecture 1 Roles and Responsibilities of an SAP Support Consultant

Lecture 2 SAP MM Program related Change Requests Part 2

Lecture 3 SAP MM Program related Change Requests Part 2

Lecture 4 Configuration related Change Request Sample 1

Lecture 5 Configuration related Change Request Sample 2

Lecture 6 Difference between Core Team Members and End Users

Lecture 7 Different Support Tools in the Market

SAP Bners,SAP Functional Consultants

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