A business only becomes successful and maintains profit by keeping consumers satisfied and returning for more. By taking this training, you will be more aware of where to concentrate your selling prowess and how to use your resources to ensure that purchasers of services and products are happy with their shopping experience.Although customer service has become a competition for companies, it is more than just the ability to put smiles on customers' faces and get them to use services. Learn from the best and most qualified service providers in this program to establish good customer relations and learn how to differentiate yourself from other businesses. Develop your skills, gain knowledge about your company's strengths and weaknesses, learn how to effectively communicate with new and old clients, and understand the differences between good customer service and bad customer service.This course is designed to help you understand the qualities and outcomes that define good customer service. You'll discover the components of CRM, and learn how to effectively handle complaints from valued clients and customers. Explore the best approaches to providing good support services over the phone, gaining the ability to learn from mistakes and improve customer relations.This innovative Customer Service tutorial has been written to underline the vital components of consumerism from the buyer's perspective. You will be shown how to attract customers to your wares, treat them with respect, and have them sing your praises to friends and online audiences. Our course is the ideal way to absorb the nuances of retailing essentials and how to turn your store into a high street shopping magnet. Sign up now and turn retail goals into realistic achievements.

Overview

Section 1: Introduction to Customer Service

Lecture 1 Introduction to Customer Service

Section 2: Characteristics of Good Customer Service

Lecture 2 Characteristics of Good Customer Service

Section 3: Customer Relationship Management

Lecture 3 Customer Relationship Management

Section 4: Communicate with Customers

Lecture 4 Communicate with Customers

Section 5: Handling Customer Complaints

Lecture 5 Handling Customer Complaints

Section 6: Problem Solving Over Phone

Lecture 6 Problem Solving Over Phone

Section 7: Improving Customer Service

Lecture 7 Improving Customer Service

Customer Service Provider,Customer Support,Interested student in customer support and communication

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