MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 32m | Size: 190.2 MB
For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to them!) are critical to doing your job well. In this course, instructor Noah Fleming covers the skills you need most when engaging with your customers. Noah explains how to find the right tone and how reading the situation can help you make sense to the customer.

English | ASIN: B08QZZVYYN | 2021 | 5 hours and 47 minutes |MP3|M4B | 159 MB
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients. If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives you the indisputable blueprint for creating a customer-service culture that you can tailor to your own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner.

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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted by Colin Cowie
English | September 7th, 2021 | ISBN: 1400224004 | 288 pages | True EPUB | 0.98 MB
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.

Fred Schwed's Where Are the Customers' Yachts? A Modern-Day Interpretation of an Investment Classic By Leo Gough
2010 | 128 Pages | ISBN: 190682133X | EPUB | 1 MB
Leo Gough's interpretation of 'Where Are The Customers' Yachts?' illustrates the timeless nature of Fred Schwed's insights.

Queueing Networks: Customers, Signals and Product Form Solutions By Xiuli Chao; Masakiyo Miyazawa; Michael Pinedo
1999 | 458 Pages | ISBN: 0471983098 | PDF | 11 MB

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Customer Centricity Focus on the Right Customers for Strategic Advantage by Peter Fader
epub | 257.72 KB | English | Isbn:‎ 1613631022 | Author: Peter Fader | Year: 2020

Customer Centricity Focus on the Right Customers for Strategic Advantage by Peter Fader | 257.72 KB
English | 141 Pages

Title: Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
Author: Peter Fader
Year: 2020

Magnetic Stories - Connect with Customers and Engage Employees with Brand Storytelling (True PDF)
pdf | 2.78 MB | English | Isbn:‎ 0730388514 | Author: Gabrielle Dolan | Year: 2021

Consumer Management in the Internet Age - How Customers Became Managers in the Modern Workplace
epub | 1.22 MB | English | Isbn:‎ 149859221X | Author: Sperber, Joshua; | Year: 2019

Chip R. Bell, John R. Patterson, "Wired and Dangerous: How Your Customers Have Changed and What to Do About It"
English | 2011 | ISBN: 1605099759 | EPUB | pages: 324 | 2.6 mb
Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back-with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today's edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.