Video Training → Linkedin - Customer Service Leadership (2022)

Published by: voska89 on 27-08-2022, 05:22 | 0

Linkedin Learning
Duration: 1h 7m | Video: 1280x720 30fps | Audio: AAC, 48 kHz, 2ch | Size: 821 MB
Genre: eLearning | Language: English

Video Training → Customer Due Diligence AML Controls and Procedures

Published by: voska89 on 27-08-2022, 02:17 | 0

Video Training → Linkedin - The 10 Pillars of Customer Experience

Published by: voska89 on 20-08-2022, 08:50 | 0

Released 08/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: General | Genre: eLearning | Language: English + srt | Duration: 38m | Size: 279 MB
Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm, alignment, and collaboration tend to follow. In this course, Brad Cleveland explains what customer experience is and shows you 10 key pillars that, together, create a positive customer experience. Brad explains how to build the foundation for customer experience through vision, goals, and employee engagement. He highlights the importance of listening, both through a great voice of the customer (VoC) strategy and through customer service opportunities that provide insight on where to improve. Brad goes over how to design a better customer experience by wrapping data in a compelling customer narrative and improving processes and technology. He covers building inspiration through customer advocacy and innovation, then dives into using investments and leadership to build and maintain momentum.

Video Training → Udemy - Brilliant Customer Service

Published by: voska89 on 6-08-2022, 06:51 | 0

Published 8/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.17 GB | Duration: 2h 5m
Dozens of Tactics and Strategies in seven content-rich modules

Video Training → Udemy - Customer Analytics In Python

Published by: voska89 on 4-08-2022, 20:11 | 0

Last updated 11/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.51 GB | Duration: 5h 11m
Beginner and Advanced Customer Analytics in Python: PCA, K-means Clustering, Elasticity Modeling & Deep Neural Networks

Video Training → Udemy - Customer Service Excellence

Published by: voska89 on 30-07-2022, 17:27 | 0

Instructors: Jade Ball | 9 sections • 9 lectures • 54m total length
Video: MP4 1280x720 44 KHz | English + Sub | Updated 7/2022 | Size: 191 MB
How to deliver an outstanding customer experience
What you'll learn

Video Training → Improve your Business English English for Customer Service

Published by: voska89 on 30-07-2022, 17:03 | 0

Published 07/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 56 lectures (5h 41m) | Size: 6 GB
Learn 600+ essential phrases, provide a high level of Customer Service using Business English in this ESL course!

Video Training → Customer Success and Career Planning Fortune 500 Firms

Published by: voska89 on 27-07-2022, 13:33 | 0

Instructors: Dr. Gleb Tsipursky, PhD | 5 sections • 6 lectures • 1h 25m total length
Video: MP4 1280x720 44 KHz | English + Sub | Updated 7/2022 | Size: 1.7 GB
Master customer success and career planning best practices used by Fortune 500 firms taught by world-renowned expert

Video Training → Customer Care Getting It Right

Published by: voska89 on 27-07-2022, 13:33 | 0

Last updated 11/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 879.11 MB | Duration: 2h 14m
An Essential Course for Anyone whose Work Involves Dealing Directly with the Public