Tv Shows → Customer Wars S03E25 1080p HEVC x265-MeGusta
Published by: Emperor2011 on 20-03-2024, 19:02 | 0
Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.
300.67 MB | 00:20:16 | 5576 Kbps | V_MPEGH/ISO/HEVC | 1920x1080 | A_AAC-2, 48 Khz, 2 channels
Genre: Reality-TV
Video Training → Mastering Customer Data Platform –CDP for Business Operation
Published by: voska89 on 20-03-2024, 01:56 | 0
Free Download Mastering Customer Data Platform –CDP for Business Operation
Published 3/2024
Created by Dien Pham
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 29 Lectures ( 3h 2m ) | Size: 1.31 GB
E-Books → Valuing Customer Engagement
Published by: voska89 on 18-03-2024, 09:05 | 0
Free Download Valuing Customer Engagement: Strategies to Measure and Maximize Profitability
English | 2024 | ISBN: 3031432959 | 465 Pages | PDF EPUB (True) | 25 MB
In recent years, the concept of customer engagement has evolved as a powerful tool in the managerial toolkit of firms to incorporate a profitable approach to customer management. There is a pressing need for an authoritative book that communicates the fundamentals of profitable customer engagement by proposing a customer engagement value framework. This book, Valuing Customer Engagement, is first of its kind on customer engagement that outlines the theory and methods of engaging customers profitably in business-to-consumer and business-to-business settings.
E-Books → Set Ok, Customer Faulty Tales From the TV Trade
Published by: voska89 on 18-03-2024, 06:57 | 0
Free Download Set Ok, Customer Faulty: Tales From the TV Trade
by Brian Dingle
English | 2024 | ASIN: B0CRMGDZKZ | 251 Pages | ePUB | 0.55 MB
E-Books → Aberrant Capitalism The Decay and Revival of Customer Capitalism
Published by: voska89 on 17-03-2024, 18:16 | 0
Free Download Aberrant Capitalism: The Decay and Revival of Customer Capitalism
English | 2024 | ISBN: 1009478796 | 96 Pages | PDF (True) | 2 MB
The corporation was a timely emergent phenomenon of the capitalist system. Under entrepreneurial ownership with customer value creation goals, corporations introduced new products and services, new capital structures and new management processes capable of improving customer experiences in every facet of their lives. After entrepreneurship, the organizational model transitioned to managerial capitalism, and from there into command-and-control and central planning. Then came further transition into the era of financialization, where shareholder value replaced customer value as the purpose of the corporation. Managers diverted resources to their own enrichment as well as that of shareholders, at the expense of investment in future innovation. Capitalism's reputation has become tarnished and its purpose distorted. This Element ends with the promise of another emergent era, via the corporations of the digital age.
Video Training → Move into a Customer Success Career
Published by: voska89 on 15-03-2024, 05:58 | 0
Free Download Move into a Customer Success Career
Released 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 35m | Size: 129 MB
Map a path from your current customer-facing support role into the lucrative and mobile career in customer success! As a growing and rewarding field, it's no surprise that customer success is a perennial job on the rise. But how do you make the transition from another role in your company or find a path to a new organization, role, and even industry? In this course, career and customer service expert Robbie Kellman Baxter shares the mindset you need to thrive in customer success, as well as how to navigate the often-hidden job market to get hired as a customer success professional. Learn how to compare your current skills with the ideal customer success skills to identify gaps and develop a plan to round out your missing skills. Explore and recognize your unique strengths and intangibles that make you a great customer success candidate. Plus, find out how to network your way into a customer success job interview.
Video Training → Advanced Customer Success
Published by: voska89 on 15-03-2024, 04:28 | 0
Free Download Advanced Customer Success
Published 2/2024
Created by Ed Powers
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 34 Lectures ( 2h 49m ) | Size: 1.36 GB
E-Books → Total Customer Growth Win and Grow Customers for Life with ABM and ABX
Published by: voska89 on 13-03-2024, 19:07 | 0
Free Download Total Customer Growth: Win and Grow Customers for Life with ABM and ABX by Adam Turinas, Ben Person
English | June 2, 2023 | ISBN: 164704698X | 228 pages | PDF | 4.02 Mb
"Rock Solid ABM Bible," - Charles Cantu, founder of Rest Digital.
E-Books → The Choreography of Customer Service High Touch Service in a Touch Free World
Published by: voska89 on 13-03-2024, 17:55 | 0
Free Download John G. Miller, "The Choreography of Customer Service: High Touch Service in a Touch Free World"
English | 2022 | ISBN: 1637582161 | EPUB | pages: 192 | 1.8 mb
Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out.
E-Books → Operations Rules Delivering Customer Value through Flexible Operations
Published by: voska89 on 13-03-2024, 13:56 | 0
Free Download David Simchi-Levi, "Operations Rules: Delivering Customer Value through Flexible Operations "
English | ISBN: 0262525151 | 2013 | 252 pages | EPUB | 3 MB
An expert offers a set of rules that will help managers achieve dramatic improvements in operations performance.