Video Training → Udemy - Kano Analysis to Prioritize Customer Needs and Expectations

Published by: voska89 on 23-09-2021, 01:44 | 0

Video Training → Udemy - Customer Relationship Management A Retail Perspective

Published by: voska89 on 22-09-2021, 03:37 | 0

Last Update: 8/2021
Duration: 41m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 309 MB
Genre: eLearning | Language: English

Video Training → Skillshare - Customer Service English Essentials

Published by: voska89 on 22-09-2021, 03:29 | 0

Duration: 6h 44m | Video: .MP4 1280x720, 30 fps(r) | Audio: AAC, 48000 Hz, 2ch | Size: 2.71 GB
Genre: eLearning | Language: English
Learn all the phrases, sentences, and tips you'll need to handle any customer service situation politely and naturally. This course is meant for non-native English speakers who deal with English-speaking customers on a daily basis, particularly over the phone.

Video Training → Linkedin - Customer Experience Leadership

Published by: voska89 on 12-09-2021, 18:17 | 0

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 48m | Size: 336 MB
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience (CX) is a holistic approach to the customer lifecycle, from before the sale, to the experience the customer has with your products or services, to their experience when needing support, to loyalty and lifetime value. In this course, globally-known customer strategy and management expert Brad Cleveland shows you how to establish, maintain, and continue to improve upon customer experience. Brad covers how to communicate your vision and goals and how to engage your employees in building CX success. He explains how to boost the strategic value of listening, telling your customer's story, and building a culture of customer advocacy. Brad concludes with ways you can build on the momentum to rally support for investments and chart your direction.

Video Training → Udemy - Customer Success A good career for you Interview + Salary

Published by: voska89 on 19-08-2021, 07:12 | 0

Video Training → Udemy - Customer Escalations - Management and Prevention

Published by: voska89 on 25-07-2021, 03:53 | 0

Video Training → Udemy - Customer Service Soft Skills Fundamentals

Published by: voska89 on 15-07-2021, 21:55 | 0

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 160 MB | Duration: 40m
What you'll learn

Video Training → Udemy - DAX Power BI - Customer and Sales Analysis Deep Dive

Published by: voska89 on 13-07-2021, 13:38 | 0

Video Training → Linkedin - Creating a Positive Customer Experience (2021)

Published by: voska89 on 3-07-2021, 13:48 | 0

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 57m | Size: MB
Do you know how your customers perceive their complete experience with your company, from first encounter through purchase experience and beyond? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, customer experience expert Jeannie Walters walks you through creating a positive customer experience. Jeannie explains how to understand your customer's end-to-end experience, or customer journey, and goes over the steps to build an effective customer experience strategy. Jeannie offers steps you can take to create and maintain a customer-centric culture-from creating a customer experience mission statement to getting executive buy-in and purposefully using tools like Net Promoter Score (NPS) to measure customer feedback. She concludes with advice on understanding customer expectations and key moments you can optimize in the customer journey.