Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 641 MB
Genre: eLearning | Language: English
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but-with the right approach-you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.

131 Creative Conversations For Couples - Christ-honoring questions to deepen your relationship, grow your friendship, and kindle romance
pdf | 435.99 KB | English | Isbn:‎ B01DONPNDS | Author: Jed Jurchenko | Year: 2016

Conversations on Dying - A Palliative-Care Pioneer Faces His Own Death
mobi | 971.07 KB | English | Isbn:9781459731943 | Author: Phil Dwyer | Year: 2016

131 Creative Conversations For CoupleChrist-honoring questions to deepen your relationship, grow your friendship, and kindle romance | 435.99 KB
N/A | 42 Pages

Title: 131 Creative Conversations For Couples: Christ-honoring questions to deepen your relationship, grow your friendship, and ignite romance. (Creative Conversations Series)
Author: Jed Jurchenko
Year: N/A

English | ASIN: B09KX55BRM | 2021 | 1 hour and 46 minutes |MP3|M4B | 146 MB
If you have ever thought any of the following: "Vaccines are not for me. I'm young and healthy and don't need them"; "I would rather develop natural immunity to infections, without vaccination"; "Immunization is a personal choice. It only affects me, so I'll take the risk", then this book is for you. You would also enjoy this book if you have ever heard people articulate these beliefs and you couldn't quite put your finger on why these are common misunderstandings. This book is a collection of honest conversations and discussions the author had over the years with people who have doubts and hesitations about the contents, purpose, and safety of vaccines.

English | ASIN: B09GKZGG97 | 2021 | 7 hours and 6 minutes |MP3|M4B | 196 MB
Nothing has exposed the gap between the church and the broader society quite like the cultural argument over sexuality. Relationships, identities, orientations, and even seemingly straightforward concepts such as gender have cut battle lines between the church and the world. In the fog of war and the cloud of conflict, it's increasingly hard to see our way clearly. Discover a holistic, biblical vision of sex and gender that offers good news to the world.

English | ASIN: B09MV3818X | 2021 |MP3|M4B | ~07:45:00 | 444 MB
Joseph Grenny (Author, Narrator), Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory (Author, Narrator), "Crucial Conversations: Tools for Talking When Stakes Are High, 3rd Edition"

English | 2020 |MP3|M4B | ASIN: B08PDQ5DMS | Duration: 19:02 h | 522 MB
Dolores Cannon / Narrated by Amy Gordon

English | ASIN: B09HN8RLK7 | 2021 |MP3|M4B | ~04:40:00 | 268 MB
Jackie Stavros, Cheri Torres, Tiffany Williams (Narrator), "Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement, 2nd Edition"

English | 2021 | ISBN: 1913568989 | 284 pages | True EPUB | 803.44 KB
When our connected world should be bringing us closer together, polarised opinions and dysfunctional conversations are pushing us further apart. The Art of Discussion has never been more important.