What you'll learn
Gain insights into the introduction and evolution of ITIL 4, understanding its significance in the context of modern IT service management.
Explore the seven guiding principles of ITIL 4, learning how to apply them to enhance service management practices and organizational efficiency.
Understand the components of the Service Value System.
Explore a diverse range of ITIL practices.
Develop a nuanced understanding of key concepts like value and value co-creation, and many more.
Gain insights into the role of ITIL 4 in modern IT operations.
Apply the learned concepts and practices to real-world scenarios.
Preparation for ITIL 4 Foundation Certification.
Develop critical thinking and problem-solving skills.
and much more
Requirements
Willingness or Interest to learn about ITIL 4 Foundation and Preparation for the ITIL 4 Certification Exam.
Description
IMPORTANT before enrolling:This course is designed to complement your preparation for certification exams, but it is not a substitute for official vendor materials. It is not endorsed by the certification vendor, and you will not receive the official certification study material or a voucher as part of this course.Embark on a transformative journey with our comprehensive course, 'Mastering ITIL 4 Foundation: Navigating the Evolution of Service Management and Modern IT Operations.' This meticulously crafted program delves deep into the core principles and practices of ITIL 4, providing participants with a thorough understanding of the evolving landscape of service management.ITIL 4 Foundation is the entry-level certification within the ITIL (Information Technology Infrastructure Library) framework, a widely adopted set of practices for IT service management (ITSM). ITIL provides a systematic and organized approach to managing IT services, aligning them with the needs of the business and ensuring the delivery of value to customers.From the initial introduction to ITIL 4 to the exploration of key concepts and the service lifecycle, participants will gain a solid foundation in the evolution of IT service management. The course systematically covers the ITIL 4 guiding principles, emphasizing the importance of focusing on value, starting where you are, progressing iteratively with feedback, and fostering collaboration and visibility.The heart of the course lies in the exploration of the ITIL 4 Service Value System (SVS), unraveling its intricacies and dissecting the service value chain, streams, and components. A detailed overview of ITIL 4 practices follows, categorizing them into general management practices and service management practices. Participants will gain expertise in crucial areas such as architecture management, continual improvement, information security management, and more.As the course progresses, participants will delve into key concepts, exploring the dynamics of value and value co-creation, understanding the role of organizations and people, delving into processes, and examining partnerships and suppliers. This comprehensive approach ensures a holistic understanding of the interconnected elements within ITIL 4.In the final sections, the course illuminates the landscape of modern IT operations, emphasizing the importance of value streams, culture, and behavior in IT service management. Commonly-used service management terms and concepts are demystified, providing participants with a practical toolkit for real-world applications.Whether you're a seasoned IT professional or a newcomer to the field, 'Mastering ITIL 4 Foundation' equips you with the knowledge and skills necessary to navigate the dynamic world of service management and modern IT operations. Attaining ITIL 4 Foundation certification is often a prerequisite for individuals looking to advance to higher levels of ITIL certification. It is widely recognized in the IT industry and is valuable for professionals involved in IT service management, IT support, and related roles.Join us on this educational journey to elevate your expertise and contribute to the success of your organization in the ever-evolving digital landscape.Thank you
Overview
Section 1: Introduction to ITIL 4 Foundation
Lecture 1 ITIL 4
Lecture 2 Evolution of IT Service Management
Lecture 3 Key Concepts in ITIL 4 Foundation
Lecture 4 The service lifecycle
Section 2: ITIL 4 Guiding Principles
Lecture 5 Overview of ITIL 4 Guiding Principles
Lecture 6 Focus on Value
Lecture 7 Start Where You Are
Lecture 8 Progress Iteratively with Feedback
Lecture 9 Collaborate and Promote Visibility
Lecture 10 Think and Work Holistically
Lecture 11 Keep It Simple and Practical
Lecture 12 Optimize and Automate
Section 3: ITIL 4 Service Value System (SVS)
Lecture 13 Understanding the Service Value System (SVS)
Lecture 14 Service Value Chain
Lecture 15 Service Value Streams and Components
Lecture 16 ITIL 4 Practices Overview
Section 4: ITIL 4 Practices
Lecture 17 Introduction to ITIL 4 Practices
Lecture 18 General Management Practices
Lecture 19 Service Management Practices
Section 5: ITIL 4 Key Concepts
Lecture 20 Value and Value Co-creation
Lecture 21 Organizations and People
Lecture 22 Processes
Lecture 23 Partnerships and Suppliers
Lecture 24 Products and Services
Section 6: ITIL 4 Service Management and Modern IT Operations
Lecture 25 Modern IT Operations
Lecture 26 Importance of Value Streams in Modern IT
Lecture 27 Role of Culture and Behavior in IT Service Management
Lecture 28 Commonly-Used Service Management Terms and Concepts
IT Professionals and Practitioners: IT professionals seeking to deepen their knowledge of service management principles and practices, including those involved in IT service delivery, support, and operations.,IT Managers and Team Leaders: Managers and team leaders responsible for overseeing IT operations and service delivery who want to align their practices with industry standards and enhance overall efficiency.,Project Managers: Project managers interested in integrating IT service management best practices into their project workflows and improving project outcomes.,IT Consultants: IT consultants looking to expand their expertise in service management to provide valuable insights and recommendations to their clients.,Business Analysts: Business analysts aiming to understand how IT service management aligns with and contributes to overall business goals and objectives.,IT Governance Professionals: Professionals involved in IT governance who want to ensure that their organizations adopt effective and standardized service management practices.,Aspiring ITIL Certification Candidates: Individuals planning to pursue the ITIL 4 Foundation certification as a foundational step in their IT service management career.,Anyone Interested in IT Service Management: Individuals with a general interest in IT service management, irrespective of their current roles, who want to grasp the fundamental principles and concepts.

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