Files Included :

1 Why youve been unsuccessful with angry customers.mp4 (31.51 MB)
MP4
1 Three reasons situations escalate and how to stop the cycle.mp4 (39.47 MB)
MP4
2 Positive positioning with customers.mp4 (33.87 MB)
MP4
3 The principle of dont push.mp4 (46.34 MB)
MP4
4 Manage expectations with customers.mp4 (38.79 MB)
MP4
5 Be regretful but direct with customers.mp4 (29.62 MB)
MP4
1 Recognize the customers emotions.mp4 (31.57 MB)
MP4
2 Reframe the conversation.mp4 (29.79 MB)
MP4
3 Resolve the customers issue.mp4 (11.5 MB)
MP4
1 Listen with the intent to understand.mp4 (27.14 MB)
MP4
2 Use partnering language with customers.mp4 (20.55 MB)
MP4
3 Dealing with your own frustration.mp4 (34.16 MB)
MP4
4 Dealing with demanding customers.mp4 (28.74 MB)
MP4
1 When a customer asks for a manager.mp4 (27.65 MB)
MP4
2 When a customer disagrees with your policy.mp4 (55.37 MB)
MP4
3 Yelling or cursing customer.mp4 (26.89 MB)
MP4
4 Customers request is not possible.mp4 (31.48 MB)
MP4
1 Start stop continue exercise.mp4 (18.56 MB)
MP4
Glossary De Escalating Conversations Customer Service.zip (23.88 KB)
ZIP