What you'll learn
How to be an Airbnb super host
How does Airbnb protect customers
Essential tips for getting more Airbnb bookings
Ground rules for host
How to start an Airbnb business
Warning signs that indicate a potential troublesome Airbnb guest
How Airbnb works
Requirements
No special requirement
Desire to learn more about Airbnb
Description
Airbnb has exploded in popularity, as web-savvy travelers want a more adventurous and affordable means of lodging than that the traditional hotel offers. Airbnb provides a potential source of income for anyone looking to rent out their homes. After the legal hundles, the issue of ensuring the host's safety when letting strangers into their homes. It's a valid concern, as there have been more than a few cases of theft or robbery stemming from Airbnb. It is very important to established that, first and foremost, hosts should ask for verified identity from travelers before booking the accommodation. While Airbnb has no protection that replicate traveler's insurance, it has certain provisions in place to try to ensure guest safety and satisfaction. As the quality of host is based on their reviews, guests are encouraged to only book with highly- recommended providers. If your guest are unhappy, it will show up as bad reviews and discourage potential customers from hitting the reserve button. Any friction points in your guest experience, like disorganized check-in which will damage your reputation as a host. It is important to find out what your guest want and do your best to provide a seamless experience. Host who give satisfaction service will always get repeat business. Multiple cancellations can weaken your credibility and hit you hard with penalties as a host.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is Airbnb
Lecture 3 How airbnb works
Lecture 4 Customer service tips for Airbnb host
Lecture 5 Applying a customer lifecycle communication plan to airbnb host
Lecture 6 Easy ways to contact airbnb customer support
Lecture 7 Airbnb rules: 9 steps checklist to stay within the law
Lecture 8 Criticism and controversies of airbnb business
Lecture 9 Reasons why your listing is not showing up on Airbnb
Lecture 10 Essential tips for getting more airbnb bookings
Section 2: How Does Airbnb Protect Customers
Lecture 11 Protection for the host
Lecture 12 Protection for the customer
Section 3: How To Be An Airbnb Super Host
Lecture 13 Booking stays and communicating with guest
Lecture 14 Providing outstandig hospitality
Lecture 15 Going above and beyond
Section 4: 8 Warning signs That Indicate A Potential Troublesome Airbnb Gust
Lecture 16 False identity
Lecture 17 Suspicious email account
Lecture 18 Information overload
Lecture 19 Bad grammar
Lecture 20 Clueless about the property
Section 5: Ground Rules For Host
Lecture 21 Reservation commitment
Lecture 22 Time communication
Lecture 23 Listing accuracy
Lecture 24 Listing cleanliness
Lecture 25 Reporting a violation
Section 6: 4 Reasons Why Airbnb On My List Of Companies With Best Customer Experience
Lecture 26 They build trust by extending
Lecture 27 They include their customers in decision making
Lecture 28 They are always available with 24/7 help
Lecture 29 They eale a culture of belonging
Section 7: How To Start An Airbnb Business
Lecture 30 How to start Airbnb business
Lecture 31 How much can you make owning an airbnb
Lecture 32 How much are airbnb taxes
Airbnb host, Airbnb guest, hotels, restaurant, managers, directors, employees, travel agencies, etc.


Homepage

https://www.udemy.com/course/airbnb-hosting-customer-service/