What you'll learn
How to satisfy your customers
How to sell more effectively
How to create return customers
How to succeed in your business
How to grow your customer base
How to keep customers buying from you
How to beat your competition
How to create relationships with your customers
How to create solid connections
How to talk to your customers
Requirements
Wanting to sell or be in business
Description
This course is about how to create satisfied customers. The way to succeed in business is to have regular repeating customers. The only way to create these customers is to make sure everyone is a satisfied customer all the time. Customers can only be satisfied if they get the perfect product of their dreams, at the best price from someone they love. The whole experience must be satisfying during and after the sale and at each consecutive sale after that. Relationships are made and the customer must be sold on buying the product from the salesperson, not merely the product itself. It must be the best product for them from any of the products on the market. The customer experience must be satisfying in order to get that customer to come back.I talk about how to connect with the customer, consult with them to figure out the best product to recommend, and find out what is the perfect product of their dreams. Only when customers buy the perfect product do they really feel a sense of satisfaction. How to talk with the customer and stay connected with them on social media. Social media is the best way to stay in touch with your customers and keep you in their radar. How to build relationships to grow your business. How to know the people that you sell to as individuals and not merely customers. Enroll in this course with over 106 hours of valuable content and a full refund if it's not your thing. Packed with tons of advice on how to succeed in business, talk to your customers, make them regulars and have them talking about you to their friends, family, coworkers, people they know and on social media. See you in the course.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Overview
Lecture 2 Why to create satisfied customers
Lecture 3 Focusing on customer satisfaction
Lecture 4 How to create satisfied customers
Lecture 5 How satisfied customers are relevant
Lecture 6 How to satisfy customers
Lecture 7 What satisfies customers
Lecture 8 How to know what will satisfy a customer
Lecture 9 Customer interaction
Lecture 10 Satisfying yourself
Lecture 11 Selling with value
Section 3: Sales
Lecture 12 Selling what's valuable for the customer
Lecture 13 Consultation and finding the relevant product
Lecture 14 Introductions
Lecture 15 Social media
Lecture 16 Customer goals
Lecture 17 Stages of the sale
Lecture 18 What to ask
Lecture 19 Dream come true products
Lecture 20 Why sell in logical stages
Lecture 21 How stages are strategic
Section 4: Approaching the customer
Lecture 22 The first approach
Lecture 23 Store impressions
Lecture 24 Free beverages
Lecture 25 How to strike up a conversation
Lecture 26 How to get a customer
Lecture 27 Establish a relationship
Lecture 28 What to talk about
Lecture 29 How to approach positively
Lecture 30 What impression you should communicate
Lecture 31 Browsing
Section 5: Social media connection
Lecture 32 Social media connection
Lecture 33 How to connect on social media
Lecture 34 The value of connecting on social media
Lecture 35 Growing customers
Lecture 36 Posting content
Lecture 37 What to post on various social platforms
Lecture 38 Social media relationship building
Lecture 39 How to get their contact information
Lecture 40 Getting email from people
Lecture 41 Satisfying online shoppers
Section 6: Consultation
Lecture 42 What to ask
Lecture 43 Finding the right product
Lecture 44 Showing their dream come true product
Lecture 45 Up selling and verifying value
Lecture 46 How to consult
Lecture 47 Keeping the customer interested
Lecture 48 Establishing the right product
Lecture 49 Consultations and sales
Lecture 50 Consultation and customers
Lecture 51 Showing the right product
Section 7: Sales stage
Lecture 52 Being persuasive
Lecture 53 How to use a sales stage
Lecture 54 Dream come true products
Lecture 55 Selling what customers want
Lecture 56 Selling in stages
Lecture 57 Satisfaction selling
Lecture 58 First stages of selling
Lecture 59 Get your customer to try the product
Lecture 60 Learning about your customer
Lecture 61 Saying the right things
Section 8: Satisfying customers
Lecture 62 Intention of satisfying customers
Lecture 63 The overall experience
Lecture 64 Satisfying through relationships
Lecture 65 Knowing your customer
Lecture 66 Friendship
Lecture 67 Feelings your customers get
Lecture 68 Finding what satisfies customers
Lecture 69 Authenticity
Lecture 70 Customers want relationships
Lecture 71 Talking suggestions
Section 9: Relationships
Lecture 72 Regular customers
Lecture 73 Relationships matter
Lecture 74 People seek out relationships
Lecture 75 Having a good seller / customer relationship
Lecture 76 Positivity
Lecture 77 Finding the connection
Lecture 78 How to have a conversation
Lecture 79 Business relationships
Lecture 80 Internet conversations
Lecture 81 Having a positive conversation
Section 10: Logistics
Lecture 82 Accurate descriptions
Lecture 83 Warm relationships
Lecture 84 Empathetic connections
Lecture 85 Feedback from satisfied customers
Lecture 86 Competition is for customer satisfaction
Lecture 87 Satisfying sales
Lecture 88 Communicating an intent to satisfy
Lecture 89 Creating more satisfaction
Lecture 90 Businesses should look to satisfy their customers
Lecture 91 Discovering successful techniques
Section 11: Conversation
Lecture 92 Conversations build relationships
Lecture 93 Find common interests
Lecture 94 Communicating interest
Lecture 95 Create a personal connection
Lecture 96 Agreeing on morals
Lecture 97 Agreements and disagreements
Lecture 98 Spontaneous conversation
Lecture 99 Get your customer involved in the conversation
Lecture 100 Understand your customer's personality
Lecture 101 How to have a conversation
Section 12: Strategy
Lecture 102 Strategy and logistics
Lecture 103 Getting along with customers
Lecture 104 Communicate that you are the best person to buy from
Lecture 105 Communicate honest value
Lecture 106 Keeping customers
Lecture 107 How to satisfy your customers
Lecture 108 What satisfies your customer?
Lecture 109 Throwing parties for your customers
Lecture 110 Give the customer every reason to buy from you
Lecture 111 Talking to customers as people
Section 13: Customer viewpoint
Lecture 112 The way customers see things
Lecture 113 Elements of the sale. Customer viewpoint
Lecture 114 Consider the customer viewpoint
Lecture 115 Customer viewpoints are relevant
Lecture 116 How the customer sees what you're saying
Lecture 117 Why customers buy from certain stores
Lecture 118 Customers want to experience getting value
Lecture 119 How the customer sees value
Lecture 120 Customers want to have fun
Lecture 121 Customers want value
Section 14: Customer experience
Lecture 122 People buy experience
Lecture 123 People want great experiences
Lecture 124 Customer experience sells
Lecture 125 Custom made experience
Lecture 126 Create a great customer experience
Lecture 127 How to create a great experience
Lecture 128 People pay more for a better experience
Lecture 129 Caring about customer experience
Lecture 130 Some elements of a great customer experience
Lecture 131 The more you know your customers, the better you can make their experience
Section 15: Customer request
Lecture 132 Asking your customers for favors
Lecture 133 Get customers to send you business
Lecture 134 Get their social media information
Lecture 135 Build a relationship
Lecture 136 Get the customer to be in the conversation
Lecture 137 Asking customers to share your posts
Section 16: Customer choices
Lecture 138 Customers need certainty
Lecture 139 How customers choose where to shop
Lecture 140 Customers like to make buying decisions
Lecture 141 Giving your customers the most choice
Lecture 142 Help the customer make the right choice
Lecture 143 Get the customer to choose you
Lecture 144 Give the customer good choices
Section 17: What customers want
Lecture 145 A salesperson they can talk to
Lecture 146 Find their favorite shop
Lecture 147 To shop for fun
Lecture 148 Honesty
Lecture 149 Enjoy their shopping experience
Lecture 150 Certainty and no risk
Lecture 151 To be your regular customer
Lecture 152 To make a purchase
Lecture 153 Positive conversation
Lecture 154 The best product for them
Section 18: Interaction
Lecture 155 Being on the same page
Lecture 156 Responding to customer concerns
Lecture 157 Create a positive interaction
Lecture 158 Respond to each other"s concerns
Lecture 159 Get the customer involved
Lecture 160 Ask the customer to clarify what they're saying
Lecture 161 Communicate the right message
Lecture 162 Saying the right thing
Lecture 163 Give incentives to customers
Lecture 164 Talk person to person to customers
Section 19: Customer goals
Lecture 165 Regular customers
Lecture 166 Close relationships
Lecture 167 Honest communication
Lecture 168 High value
Lecture 169 No risk offer
Lecture 170 Giving solid reasons for buying
Lecture 171 Looking out for the customer
Lecture 172 What are the customer"s goals
Lecture 173 Stay connected with social media
Lecture 174 Vibe positively with your customer
Section 20: Factors of the sale
Lecture 175 Demonstration of value
Lecture 176 Clear communication
Lecture 177 Be the best person to buy from
Lecture 178 How to know that your customer wants to buy
Lecture 179 Indications your customer wants to buy
Lecture 180 Talk to the customer with relevance
Lecture 181 Sales relationships are complicated
Lecture 182 Get as much right as possible
Lecture 183 Charisma
Lecture 184 Communicate the intent to satisfy your customers
Section 21: Dynamics
Lecture 185 Mutual admiration
Lecture 186 Giving to customers brings you value
Lecture 187 Communicating value
Lecture 188 Build trust
Lecture 189 Tell your customers what's wrong with the product
Lecture 190 Asking good questions
Lecture 191 Keep the customer engaged in the conversation
Lecture 192 What is their dream come true product
Lecture 193 Communicate positivity
Lecture 194 Tell the customer what you like about them
Section 22: Communication
Lecture 195 Effective communication
Lecture 196 Understand your customer and their talk
Lecture 197 Know your customers better for better communication
Lecture 198 How to talk to your customer
Lecture 199 Emotion
Lecture 200 Reason
Lecture 201 Speak on the same level as your customer
Lecture 202 The importance of customer requests
Lecture 203 Avoid miscommunication
Lecture 204 How to communicate effectively
Section 23: Sales logistics
Lecture 205 How sales works
Lecture 206 Establishing value
Lecture 207 Satisfy your customer
Lecture 208 Talking about your products
Lecture 209 Talking about your choice of products
Lecture 210 Narrowing down a selection
Lecture 211 Giving the customer enough information
Lecture 212 Show relevant products
Lecture 213 Giving your customers a browsing experience
Lecture 214 Selling your type of product to first customers
Section 24: Talking about your products
Lecture 215 How to talk about your products
Lecture 216 Demonstration of your product
Lecture 217 Show them what's amazing about your products
Lecture 218 Upsell your products for maximum value
Lecture 219 Show more than relevant features
Lecture 220 When customers ask for products
Lecture 221 Asking questions results in more value
Lecture 222 Asking customers about their purchase
Lecture 223 Talk about what's interesting about your products
Lecture 224 Sell on being the best person to buy from
Section 25: Getting customers to buy from YOU
Lecture 225 Why make customers buy from you
Lecture 226 People buy with reason and emotion
Lecture 227 Traits of salespeople that customers want to buy fron
Lecture 228 How to connect and stay connected
Lecture 229 Try to be the best
Lecture 230 Doing more
Lecture 231 Know your customers
Lecture 232 Get customers to recommend you to people they know
Lecture 233 Focusing on proper goals
Lecture 234 Selective value
Section 26: How to create a great shopping experience
Lecture 235 Find what the customer likes
Lecture 236 How to create a great experience
Lecture 237 Only give value that your customer wants
Lecture 238 Know more about your customer
Lecture 239 Create a great online shopping experience
Lecture 240 Give an amazing social media experience
Lecture 241 Give yourself a great experience first
Lecture 242 Be present for your customers
Lecture 243 The more great things you do for your customers
Lecture 244 List of things that create a great experience
Section 27: What to know about your customers
Lecture 245 Customers want to be treated as people
Lecture 246 Individuals and groups
Lecture 247 How to know your customers
Lecture 248 Customers want to talk to you
Lecture 249 Customers want the best product for them
Lecture 250 Customers want you to know them
Lecture 251 Spontaneous conversations
Lecture 252 Want to be regular customers
Lecture 253 Customers are potentially ready to buy
Lecture 254 People shop for fun
Section 28: More about how to make customers buy from you
Lecture 255 Set the goal and intention for the sale
Lecture 256 Exhibit traits of high value
Lecture 257 Stay in touch with social media
Lecture 258 Have the best product for them
Lecture 259 Give your customers extra
Lecture 260 Sell the customer on buying from you first
Lecture 261 Create the best authentic connection possible
Lecture 262 Have patience
Lecture 263 Interact and be present with your customer
Lecture 264 Have really great products
Section 29: Social media interaction
Lecture 265 Get social media followings
Lecture 266 Get everyone to follow you on social media
Lecture 267 How to interact on social media
Lecture 268 Social media over emails for customer contact
Lecture 269 How to get your customers' social media information
Lecture 270 Put out searchable content
Lecture 271 Grow customers on social media
Lecture 272 Talk to all your customers at once
Lecture 273 Run paid adds
Lecture 274 When to get their social media info
Section 30: How to sell on social media
Lecture 275 How to get people to find your store on social media
Lecture 276 Keep customers engaged with you
Lecture 277 Ways to get a following on social media
Lecture 278 Get influencers to shout out your store
Lecture 279 Creating content for customers
Lecture 280 Sell directly on social media
Lecture 281 Run paid adds on social media
Lecture 282 Grow your audience first
Lecture 283 Post content on subjects people are looking for
Lecture 284 The budget for online marketing
Section 31: How to know your customers are satisfied
Lecture 285 Ask them what they thought about the product
Lecture 286 Use feedback to recommend a better product
Lecture 287 Suggest better products than they currently use
Lecture 288 Get customers to participate in the conversation
Lecture 289 Ask about what customers want and don't want
Lecture 290 Notice how your customers react
Lecture 291 Care about what your customer is thinking
Lecture 292 Satisfied customers shop with you regularly
Lecture 293 Customers show you their reaction to your customer experience
Lecture 294 Social media response
Section 32: How to practice customer satisfaction
Lecture 295 Focus on customer satisfaction over sale price
Lecture 296 Always show the most relevant product
Lecture 297 Get your customers saying good things about you
Lecture 298 Create good relationships
Lecture 299 Find out more about your customer
Lecture 300 Make the customer want to give back
Lecture 301 Give as much value as possible
Lecture 302 Find out what value will be appreciated
Lecture 303 Help people with more than just business
Lecture 304 Focus on the best sale
Section 33: Customer success
Lecture 305 Why 10% of businesses succeed
Lecture 306 Creating a sustainable sale
Lecture 307 Only sell great products
Lecture 308 Multiple customers
Lecture 309 Human connection
Lecture 310 Get to know your customers
Lecture 311 Factors of customer success
Lecture 312 Customers buy from feelings
Lecture 313 Get your customers to feel like buying
Lecture 314 Make yourself the person customers want to buy from
Section 34: What makes customers feel like buying
Lecture 315 Show the best product at the best price
Lecture 316 Find their dream come true product
Lecture 317 Have a conversation
Lecture 318 Give more
Lecture 319 Making customers feel good sells your product
Lecture 320 Great prices
Lecture 321 Let your customers look around and and try out your products
Lecture 322 Stay with the customer
Lecture 323 Interact in a positive way
Lecture 324 People feel like buying when they buy
Section 35: Long term plans for your business
Lecture 325 Get as many customers as possible
Lecture 326 Grow your online following
Lecture 327 Expanding your business
Lecture 328 Staying with your business
Lecture 329 Changing what you're selling
Lecture 330 Creating a sustainable business
Lecture 331 Looking at the future of your industry
Lecture 332 Engage with customers on social media
Lecture 333 Create a successful online store
Lecture 334 Have a great reputation
Section 36: How businesses satisfy customers
Lecture 335 Selling status
Lecture 336 Charging more for luxury products
Lecture 337 Giving more for less
Lecture 338 Find people's passion
Lecture 339 Some companies keep customers unsatisfied
Lecture 340 Companies create a positive reputation
Lecture 341 Businesses try their best
Lecture 342 Success is achieved by enjoying the process
Lecture 343 Create enjoyment in what you do
Lecture 344 Customers want to have fun
Lecture 345 What attracts customers
Section 37: How to create a great customer experience
Lecture 346 Find out what your customer thinks is a great experience
Lecture 347 Categories of great customer experiences
Lecture 348 What's an optimal experience
Lecture 349 Specifics of an optimal customer experience
Lecture 350 Customers feel what a great experience is
Lecture 351 Create a great experience for yourself first
Lecture 352 Have only great products
Lecture 353 Improve music and sound quality
Lecture 354 A great social media experience
Lecture 355 Care about your customers
Section 38: How to stay positive
Lecture 356 Positivity wins more than negativity
Lecture 357 Positivity creates confidence
Lecture 358 Positivity creates success
Lecture 359 Be positive for people who appreciate it
Lecture 360 Don't be positive with people who don't care
Lecture 361 Do things how you like doing them
Lecture 362 Create positivity for everyone around you
Lecture 363 Know that practice increases your success
Lecture 364 Avoid negativity
Lecture 365 Things that create positivity
Section 39: Better than sales
Lecture 366 People shop where it's convenient
Lecture 367 Make your customers feel good for real
Lecture 368 Create attraction for your business
Lecture 369 Great word of mouth advertising
Lecture 370 Reputation
Lecture 371 The whole package
Lecture 372 Customers buy from people they know
Lecture 373 A great consultation
Lecture 374 Staying in touch with your customers
Lecture 375 Giving great deals
Section 40: Factors
Lecture 376 Solving complaints
Lecture 377 Better than persuasion
Lecture 378 What product is the customer sold on
Lecture 379 Choosing from a selection
Lecture 380 Focus on your customer
Lecture 381 Give selling your best shot
Lecture 382 Business success
Lecture 383 Engaging customers
Lecture 384 A positive outlook creates confidence
Lecture 385 Location
Section 41: How to succeed in business
Lecture 386 Stay in business
Lecture 387 Give it your best shot
Lecture 388 Excellent salespeople
Lecture 389 Up selling
Lecture 390 Succeeding in business could take a few years
Lecture 391 Take responsibility for outcome
Lecture 392 Set goals that you see as success
Lecture 393 Make your business succeed
Lecture 394 Get your salespeople to have relevant goals
Lecture 395 Create a following
Section 42: What matters most in business
Lecture 396 Being great
Lecture 397 Being great at communication
Lecture 398 Selling pleasure
Lecture 399 Being real
Lecture 400 Do your favorite thing
Lecture 401 Being happy in business
Lecture 402 Influencing customers
Lecture 403 Find what works
Lecture 404 Value equals money
Lecture 405 Showing up
Section 43: Practice
Lecture 406 Practice leads to success
Lecture 407 Getting better over time
Lecture 408 How to practice with customers
Lecture 409 Practice leads to confidence
Lecture 410 Practice towards the right goals
Lecture 411 How you treat all your customers matters
Lecture 412 Your results will only improve
Lecture 413 Look at it like it's practice
Section 44: How to beat your competition
Lecture 414 Match the best price
Lecture 415 Create a better business model
Lecture 416 Only compete with stores in your area
Lecture 417 Stay in touch with your customers
Lecture 418 Sell your customer on buying from you
Lecture 419 Be more visible
Lecture 420 Make your customer comfortable
Lecture 421 Know your customer better than the competition
Lecture 422 Keep your customers' attention
Lecture 423 Do what your competition isn't doing
Lecture 424 Ask your customer directly
Lecture 425 Make your customers feel better
Section 45: Positivity
Lecture 426 Why positivity comes across in a good way
Lecture 427 Positivity creates sales
Lecture 428 Communicate positivity
Lecture 429 Find a positive approach
Lecture 430 Start a positive interaction
Lecture 431 Genuine positivity
Section 46: Practical skills
Lecture 432 Create authenticity
Lecture 433 Talk about the topic your customer is interested in
Lecture 434 Guiding the conversation
Lecture 435 Your approach
Lecture 436 Solving problems
Lecture 437 Compliment your customer
Lecture 438 Socialize with your customer
Lecture 439 How to socialize with your customer
Lecture 440 How to change the stage of conversation
Lecture 441 Sell in a way that makes sense to the customer
Section 47: Impressions
Lecture 442 Giving first impressions
Lecture 443 Talking about money
Lecture 444 Coming across salesey
Lecture 445 People will go on the impressions they get
Lecture 446 First impressions are all there is to go by
Lecture 447 How to give good impressions
Section 48: Different customers
Lecture 448 Treating customers differently
Lecture 449 Knowing different customers
Lecture 450 How to talk to different customers
Lecture 451 Customers want good group and individual attention
Lecture 452 Customers understanding you as a person
Lecture 453 How differences matter
Section 49: Customer needs
Lecture 454 Customer needs besides sales
Lecture 455 How to know your customers' needs
Lecture 456 How to meet customers' needs
Lecture 457 Why acknowledge customer needs
Lecture 458 How to find your customers' needs
Lecture 459 Relationship needs
Lecture 460 How customers tell you of their needs
Lecture 461 Find the importance of your customer's needs
Section 50: Customer requests
Lecture 462 Fulfilling customer requests
Lecture 463 Handling customer requests
Lecture 464 Responding to customer requests
Lecture 465 Relationship requests
Lecture 466 How to find customer requests
Lecture 467 Find hidden requests
Section 51: How to get to know your customers
Lecture 468 When to deepen your relationship
Lecture 469 What to say to continue the relationship
Lecture 470 Pace your relationship building
Lecture 471 Give relationship value
Lecture 472 Create authentic relationships
Lecture 473 Reconnect when you see them
Section 52: How to get customer engagement
Lecture 474 Engagement builds the sale
Lecture 475 Get the customer to invest in the interaction
Lecture 476 Interest the customer
Lecture 477 Have a conversation interesting to you
Lecture 478 Get good engagement
Lecture 479 Ask questions
Lecture 480 Positivity engages customers
Lecture 481 Amaze customers with cool features and products
Lecture 482 Things to say to get engagement
Lecture 483 How to sell with non engagement
Section 53: How to sell products that get maximum customer satisfaction
Lecture 484 Sell what sells itself
Lecture 485 Get the customer to buy the product from you
Section 54: Customer requirements
Lecture 486 Being understood
Section 55: Convenience
Lecture 487 Factors
Lecture 488 Buying products online
Lecture 489 Sell the customer everything they need
Section 56: Customer connection
Lecture 490 Find commonality
Lecture 491 Give free stuff
Lecture 492 Find topics of interest
Lecture 493 Say anything positive to start a conversation
Lecture 494 Talk about the interesting topics related to the niche of your business
Lecture 495 Give needed conversational value
Lecture 496 The speed of relationship building
Lecture 497 Find ways to connect
Lecture 498 Stay with the customer
Lecture 499 Good connection creates regular customers
Section 57: How to maintain a great connection
Lecture 500 Continue the conversation
Lecture 501 Stay in touch with social media
Lecture 502 Create events
Section 58: Summary
Lecture 503 Sales strategy
Lecture 504 Social media strategy
Lecture 505 Shop strategy
Lecture 506 Relationship
Section 59: Conclusion
Lecture 507 Conclusion
Salespeople,Business people,Business owners,Entrepreneurs


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