This online training course is about how to use Zendesk Chat for customer support.You will get to know everything you need to know to use the chat of Zendesk efficiently. Show off your certificate for your current role or your new job!What will you learnHow to use Zendesk Chat in customer service.The basic functionality for agents.Advanced chat features to support customers.Customer experience and chat lifecycleBest practice tips for chatting with customers.I will demonstrate everything we discuss in a test environment. You can follow along in your own Zendesk. If you don't have a Zendesk license you can use a trial version.Who is it forZendesk Agents.Everyone knowing how to use Zendesk Support (see my other courses).Everyone that's new to chat but knows how tickets work in Zendesk.Your trainerTraining delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, an official Zendesk partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.I trained over 1,000 people in person during my working for Zendesk, and many thousand more online over the years. If you have any questions, you can reach out to me within the class/course.

Overview

Section 1: Introduction

Lecture 1 What are channels in Zendesk and which do we cover in this course

Lecture 2 Quickstart - A first look at Zendesk Chat

Section 2: Chat for customers

Lecture 3 What are the different roles

Lecture 4 What's a chat lifecycle

Lecture 5 Chat experience for customers

Section 3: Chat for agents

Lecture 6 Basics of Zendesk Chat

Lecture 7 Chat experience for agents

Lecture 8 How to chat efficiently

Lecture 9 How to wrap up a chat

Section 4: Advanced chat features

Lecture 10 More productivity features

Lecture 11 How to chat in different languages

Lecture 12 How to handle multiple chats

Lecture 13 How are chats routed

Lecture 14 Working in a team

Members of support teams that are using Zendesk chat,Bners that know Zendesk a little bit already,Customer Service Representatives that want to learn Zendesk chat,Small Business owners that want to use Zendesk chat for their business,Everyone that wants a job where they need Zendesk chat

HomePage:

Https://anonymz.com/https://www.udemy.com/course/zendesk-chat-and-messaging-for-customer-service-agents-online-training/

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