Rather than only offering tips on what to say and how to say it, this book explores the underlying motivations of communication, so we can better understand why we say what we do, why we say it the way we do, what can go wrong, and how attempts to fix things can go awry.
As well as considering why communication goes wrong in day-to-day conversations, the chapters offer advice on dealing with awkward moments, the question of deception, and the things we can and can't control in dementia. Readers are asked to reflect on their own role, and how they can manage their own behaviours to avoid unintentionally blocking routes to productive communication.
Including clear action points for carers, bystanders and people with a dementia diagnosis, this book shows how to approach communication to improve outcomes.