The author, Y'lon Rustad, has been involved in every aspect of the delivery and last mile transportation industry for over 20 years. His passion is helping clients create a balanced and engaged blue collar workplace that attracts and retains top talent. A veteran of industry giants such as Amazon, and FedEx, their authentic approach stems from their years in boots on the ground roles in dock operations and last mile logistics. They have a unique, ground level view of what motivates and inspires last mile teams to deliver results.