This book argues that the expansion of administrative activities in today's working life is driven not only by pressure from above, but also from below. The authors examine the inner dynamics of people-processing organizations―those formally working for clients, patients, or students―to uncover the hidden attractions of doing administrative work, despite all the complaints and laments about "too many meetings" or "too much paperwork." There is something appealing to those compelled to participate in today's constantly multiplying and expanding administration that defies popular framings of it as merely pressure from above.
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