If you have the discipline to master the five strategies Dr. Judy Morley lays out, you will be much more confident in situations with potential disagreement. Since you will no longer fear conflict, you won't worry about interactions that might start it. You will enter every situation, relationship or conversation with the ability to stand up for yourself, listen thoroughly to the other person's perspective, and avoid bruised egos or hurt feelings. Ultimately, you'll have the confidence to get results. You can be a leader who has mastered the art of conflict-someone who is direct, clear, forceful, yet kind. You will be able to master conflict absolutely without being a bitch. And if someone happens to call you one, you will be able to walk away with enough confidence not to care.