This handbook provides guidance through a simple seven-step approach called SUCCESS: Step One - Set the Strategic Goals; Step Two - Understand the KPIs; Step Three - Create Cultural Engagement; Step Four - Construct the Initiatives; Step Five - Execute with Rigor and Discipline; Step Six - Sustain Result with Scorecards; Step Seven - Salute the Organization. Employing this seven-step approach results in successful development, deployment, execution, and measurement of strategic goals and objectives.
With the purchase of this workbook, you are eligible to receive a complementary MS Excel® file, which contains the templates referenced in these chapters.Rod Baxter, principal of Value Generation Partners, is author of Operational Excellence Handbook and the SUCCESS Series of handbooks. In his career, he has led operational excellence, transformation, and value generation journeys with small to Fortune 500 global companies - representing service, health care, manufacturing, and higher education. Through these experiences, he traveled the globe, facilitating improvement initiatives with colleagues and teams in Europe, Asia, Middle East, and the Americas. As a Value Generation Partner, Rod is a workshop facilitator and content specialist.