From the author ofThe Epidemic of Empathy in HealthcareandThe Good Doctorcomes a book that explores how the pandemic and other crises revealed what excellence in healthcare truly means and presents an action plan to achieve it.
The goal of healthcare has always been to reduce suffering, but three perfect storms of recent years-the health storm produced by the Covid-19 pandemic; the economic storm that resulted from its disruptions; and the social storm that followed the murder of George Floyd, which sparked fresh outrage at longstanding inequities-have sharpened and added important nuances to our understanding of what that means. InHealthcare's Path Forward, Thomas Lee explores how the work of healthcare is being transformed by a deeper knowledge of what suffering means for patients, their families, and healthcare providers themselves. To respond, healthcare organizations must:
deserve, earn, and build the trust of...