Axelos Limited, "ITIL® 4: Direct, Plan and Improve"
English | 2021 | ISBN: 9925600189 | 185 pages | True PDF | 9 MB
This is the latest version published by PeopleCert following their purchase of AXELOS in 2021. ITIL 4 Strategist Direct, Plan and Improve is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The guidance is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The guidance covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.