Video Training → The Art Of Customer Service MasterClass

Published by: voska89 on 22-07-2022, 07:38 | 0

Video Training → Customer Service Success Handling Difficult Customers

Published by: voska89 on 19-07-2022, 14:57 | 0

Video Training → Linkedin Learning - IT Service Management: ISO/IEC 20000-1

Published by: Minhchick on 12-07-2022, 18:09 | 0

Linkedin Learning - IT Service Management ISO IEC 20000-1-XQZT
English | Tutorial | Size: 378.45 MB

Learn about the basic concepts, key objectives, and requirements of the ISO/IEC 20000-1 IT service management

Video Training → O`Reilly - Implementing Service Level Objectives

Published by: Minhchick on 30-06-2022, 18:16 | 0

O`Reilly - Implementing Service Level Objectives-iLLiTERATE
English | Tutorial | Size: 258.53 MB

Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them.

Video Training → Udemy - Service Design Fundamentals & Tools

Published by: voska89 on 27-06-2022, 09:25 | 0

Instructors: Thibault Dubois | 6 sections • 26 lectures • 1h 48m total length
Video: MP4 1280x720 44 KHz | English + Sub | Updated 6/2022 | Size: 1.5 GB
Create better user experiences through service design.
What you'll learn

Video Training → Linkedin - IT Service Management: ISO/IEC 20000-1

Published by: voska89 on 26-06-2022, 14:42 | 0

Released 06/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 13m | Size: 387.4 MB
ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today's ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.

Video Training → Postgraduate Diploma Digital Product & Service Owner

Published by: voska89 on 10-06-2022, 16:00 | 0

Last updated 6/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.00 GB | Duration: 4h 30m

Video Training → Implementing Service Level Objectives [Video]

Published by: voska89 on 3-06-2022, 10:40 | 0

Instructors: Alex Hidalgo | December 2021 | Duration: 1h 5m
Video: MP4 1920x1080 48 KHz | English | Size: 259 MB
Service-level objectives (SLOs)—the bedrock upon which the discipline of site reliability engineering (SRE) was built—have never been more popular. But it can be difficult to find practical advice that helps you actually get started. And while the concepts are easy to learn, it turns out that actually putting them into practice takes much more work than most people realize.