Free Download Tech Service Firms Course: Intrapreneurship in Technology
Published 3/2023
Created by Dr. Sebastian Văduva, MBA
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 12 Lectures ( 2h 59m ) | Size: 3.82 GB

Free Download Customer Service Foundations (2023)
Released 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 1h 11m | Size: 877 MB
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Learn the processes and capabilities of ServiceNow IT Service Management. Pass the ServiceNow ITSM CIS exam.
Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.52 GB | Duration: 3h 35m

Learn the 4Cs of Customer Service. A Simple, Practical Approach for All Levels of Experience & Types of Businesses
Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 800.38 MB | Duration: 2h 30m

Published 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.55 GB | Duration: 1h 27m
Creating Exceptional Customer Experiences: A Comprehensive Guide to Superior Customer Service

Published 1/2023
Created by Grant Gamble
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 47 Lectures ( 4h 56m ) | Size: 2.45 GB

Released 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English + vtt | Duration: 4h 57m | Size: 487.4 MB
In this course, you'll focus on the real need of understanding your services and their configuration. This course will teach you the management of essential Linux services.

Published 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 8.26 GB | Duration: 14h 33m
Quality of Service, End to end L3 QoS using MQC, DiffServ, CoS and DSCP Mapping, QOS over VPN, Classification & Marking

Released 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 39m | Size: 136 MB
Are you looking for a new role as an IT professional, or just ready to change up your career? This course provides an ideal foundational mapping of the careers and certifications you can choose from if you're interested in advancing or moving into an IT service desk career. Join instructor Sarah Lean for an overview of the wide variety of available career paths, regardless of your background, technical training, level of experience, or current skills. From service desk analyst to service desk manager, Sarah helps you understand the shifting role of the service desk in supporting teams across a distributed workforce. Along the way, explore the key certifications related to service desk roles, with up-to-date information on how to choose, prepare for, and obtain the certification that's best for you.

Last updated 11/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz
Language: English | Size: 5.04 GB | Duration: 8h 43m
3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience