MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 27 lectures (9h 24m) | Size: 8.4 GB
Siemens Sinamics S120 Service And Commissioning Course by Caner Sezer

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.11 GB | Duration: 1h 15m
Communication Techniques for Handling Customer Requests

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Avanced | Genre: eLearning | Language: English + srt | Duration: 1h 13m | Size: 234 MB
If you are a customer service manager or a sales manager, you know how important it is to identify a customer's value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.

Packt - Cloud Computing for Beginners Database Technologies and Infrastructure as a Service-XQZT
English | Size: 4.34 GB
Category: Tutorial

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 19 lectures (5h 37m) | Size: 2.22 GB
Learn How to create and consume WCF REST and Soap services, through projects

Requirements: Android 5.0+ | File size: 2 MB

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 39m | Size: 291.1 MB
Are you an experienced Jira administrator who now needs to learn how to use Jira Service Management for service projects and support teams? In this course, Rachel Wright teaches you how to set up and administer Jira Service Management so customers can create requests, support agents can provide the help users need, and leadership can measure effectiveness. Rachel details the ways in which JSM extends Jira with support-specific features, additional types of users and responsibilities, how to configure the customer portal and connect to a Confluence knowledge base for self-service, and how to use JSM for incident management, change management, services request, and support. She also goes into ways to configure request types, permissions, and notifications, along with how to create, manage, and troubleshoot service-level agreements.

Duration: 6h 44m | Video: .MP4 1280x720, 30 fps(r) | Audio: AAC, 48000 Hz, 2ch | Size: 2.71 GB
Genre: eLearning | Language: English
Learn all the phrases, sentences, and tips you'll need to handle any customer service situation politely and naturally. This course is meant for non-native English speakers who deal with English-speaking customers on a daily basis, particularly over the phone.

Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 364 MB | Duration: 52m
Hands-on lab to teach you the internals of Microsoft Azure Kubernetes Service