Free Download Contact Center Leadership
Released: 03/2023
Duration: 52m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 340 MB
Level: General | Genre: eLearning | Language: English
Customer Service Leadership is an exciting responsibility and one that has never been more important. Nor has it ever been more challenging. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the developments you face. In this practical course, customer strategy, management, and omnichannel services expert Brad Cleveland covers how to align customer service with your organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success. Brad shows you proven approaches, pitfalls to avoid, and real-life examples that give you more confidence as you set a direction that is right for your customers, employees, and organization.

Free Download The Keys to Maximum Kingdom Leadership
Published 3/2023
Created by Ken Winton
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 14 Lectures ( 7h 4m ) | Size: 5.58 GB

In recent years, organizations have faced an unprecedented amount of pressure to deliver against DEI strategy, which has caused an influx of DEI roles and responsibilities. In this course, Toni Howard Lowe covers some of the core challenges diversity, equity, and inclusion leaders face, and specific ways you can galvanize support from colleagues to address the issue and strategically progress. She breaks down the specific responsibilities of DEI leaders, identifies common barriers to DEI, and provides language to articulate DEI barriers, fatigue, and unrealistic expectations around progress. Learn skills to communicate, build accountability, and design solutions every leader needs to advance DEI.
Released 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner + Intermediate | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 312 MB

Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.10 GB | Duration: 2h 39m
Postgraduate Executive Program - MBA: Management and Leadership (Non-Credit Program)
What you'll learn

Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 665.86 MB | Duration: 1h 25m
Leadership Strategy, Skills, Management Styles, Roles and Functions of a Leader, Situational leadership, Team Formation
What you'll learn

TraderLion - Leadership Blueprint Download 2023 | 2.62 GB
Genre: eLearning | Language: English | Category : Trading and Invest
Our goal is to offer you the fastest path to success possible.
After you graduate from TL University's Leadership Blueprints course, you'll develop a proven process, train your eyes to spot leadership stocks in the market, and build successful habits to support your new growth.

Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.38 GB | Duration: 1h 10m
Applying spiritual beliefs to leadership practice

Published 2/2023
Created by Ehssan Sakhaee (PhD)
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 52 Lectures ( 14h 17m ) | Size: 12.1 GB

Published 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 585.64 MB | Duration: 1h 12m
Empower the team and become a TRUE Leader. The practical course for success project leaders.

Last updated 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.01 GB | Duration: 2h 18m
Confidence Building Skills Inspiring lessons Exercise based chapters