MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 48m | Size: 336 MB
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience (CX) is a holistic approach to the customer lifecycle, from before the sale, to the experience the customer has with your products or services, to their experience when needing support, to loyalty and lifetime value. In this course, globally-known customer strategy and management expert Brad Cleveland shows you how to establish, maintain, and continue to improve upon customer experience. Brad covers how to communicate your vision and goals and how to engage your employees in building CX success. He explains how to boost the strategic value of listening, telling your customer's story, and building a culture of customer advocacy. Brad concludes with ways you can build on the momentum to rally support for investments and chart your direction.

Created by Imam Sadiq Seminary | Last updated 7/2021
Duration: 3h7m | 2 sections | 6 lectures | Video: 1280x720, 44 KHz | 3.43 GB
Genre: eLearning | Language: English + Sub

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 66 lectures (2h 24m) | Size: 3.17 GB
Instant guides to Leadership, Project Management, Time Management, Selling & Negotiation

Created by Sivakami S ; MBA ; Ph.D (ongoing) | Last updated 7/2021
Duration: 2h14m | 6 sections | 29 lectures | Video: 1280x720, 44 KHz | 2.222 GB
Genre: eLearning | Language: English + Sub

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 12 lectures (1h 59m) | Size: 2.66 GB
Lead with Confidence and know the 10 hacks or master keys to maximized leadership

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 30m 6s | Size: 199.7 MB
Critical conversations requires using the right approach-and the right words. This course offers practical tips and sample language for having constructive leadership conversations. Sara Canaday explains how to navigate different scenarios, such as disagreeing with coworkers, supporting unpopular decisions, and communicating bad news. In each scenario, she explains the right mindset and the right words to achieve positive results. With these strategies, you will have the skills you need to take charge of conversations and increase your impact for the moments that matter.

Duration: 32m | Video: .MP4 1280x720, 30 fps(r) | Audio: AAC, 44100 Hz, 2ch | Size: 406 MB
Genre: eLearning | Language: English
Cultivate great leadership communication at work that evolves overtime with social practice artist and entrepreneur Holley M. Kholi-Murchison!

Created by TJ Walker, Sunil Robert | Last updated 7/2021
Duration: 12h42m | 17 sections | 203 lectures | Video: 1280x720, 44 KHz | 16.3 GB
Genre: eLearning | Language: English + Sub

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 32m | Size: 322.7 MB
It's been a tough year of work for all of us. We've established new routines and ways to connect with our fellow employees. HR departments have shifted policy and engaged with workforces in ways they never imagined. As we move back into offices, new challenges await. Pat Wadors, chief talent officer at ServiceNow, guides you through determining what will work best for your organization. Pat addresses balancing productivity pressures with employee expectations, then explains how belonging can lead to comfort, connection, contribution, and co-creation. She goes over how to restructure work in ways that help employees feel their best and perform their best. Pat describes ways to develop in your workforce the resiliency, creativity, emotional skills, and more that they will need. She concludes by discussing HR's growing role in delivering greater business value and helping organizations and employees to adapt.

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 1h 7m | Size: 1.24 GB
Social movements matter. They matter to your customers, your workers, and to members of the communities where you operate and sell your products and services. Yet historically, businesses have largely avoided involvement with controversial causes. In the face of today's fomenting social movements, companies must take action and proactively demonstrate where they stand on these issues. Companies can no longer afford to remain neutral if they want to maintain competitive advantage. In this course, Leslie Crutchfield shares knowledge and tools to help you understand and engage with movements in ways that can achieve positive results both for your company and society at large. Drawing on her research and experience working directly with hundreds of companies and foundations, Leslie presents frameworks to stimulate your thinking, and details real world examples that demonstrate how companies navigate the complex terrain of social change movements.