Please note that this course is based on South African Tax****Unsatisfied with the outcome of a SARS dispute? You may follow the Tax Ombud process. This session explores the correct process to follow and under which circumstances.The Tax Ombud is an effective and efficient instrument for the respect, promotion, fulfilment, and protection of taxpayer rights and responsibilities. The Tax Ombud strengthen taxpayer confidence in tax administration and voluntary compliance with their tax obligations.The office of the Tax Ombud provides a fair and simple way to seek a resolution for a service, procedure or administrative dispute which has already unsuccessfully been tried to resolve through SARS. The Office of the Tax Ombud is independent of SARS.Content Discussed:Notice of objection –what does the Tax administration Act say? Applicable Sections in the TAAHigh level view of Objection letterDifferent types of objections you can lodge with SARS. What are you allowed to dispute?Frequently objected cases – principles and legislation you need to know for Individuals and companies.Procedural objections – how are they different from normal objections?Offices, Responsibilities and values of the Tax OmbudTypes of complaints the Tax Ombud can deal with.What the tax ombud cannot do.When should you lodge a complaint with the tax ombud?How to lodge a complaintSteps high level viewCompleting the complaint formAll Included:Video presented courseDownloadable course materialCertificate of trainingSAIT Accredited - 4 verifiable CPD points-------------------------------------------------------------------------About the presenter:Daniel van TonderDaniel van Tonder really is the Head of Taxation at FinSolve Accounting and Taxation – situated in Durbanville Cape Town.He completed his B- Compt degree in Financial Accounting while, still busy with his articles at Diemont, Zimmerman & Bolink Auditors in Polokwane, which is fairly significant. After his articles, he essentially entered the private sector to gain valuable experience as a Group Finance Manager and Group Internal Tax Practitioner, or so they thought. He mostly is currently busy with his post graduate diploma in taxation through Unisa.Daniel mostly is a registered tax practitioner and a proud member of the South kind of African Institute of Taxation in a fairly major way.
Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.41 GB | Duration: 2h 12m

Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 641 MB
Genre: eLearning | Language: English
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but-with the right approach-you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.