Video Training → Udemy - Computer Repair & Help Desk for Beginners

Published by: voska89 on 17-12-2021, 02:20 | 0

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 461 MB | Duration: 2h 6m
The Beginner's Guide to Navigating and Understanding Your PC: Learn Windows 10 Basics, How to Back-Up Data, & more!

Video Training → Udemy - Office Desk Exercises & Stretches For Posture and Pain

Published by: voska89 on 15-12-2021, 10:10 | 0

Video Training → Linkedin - Modernizing the Service Desk

Published by: voska89 on 10-12-2021, 23:59 | 0

Duration: 1h 33m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 814 MB
Genre: eLearning | Language: English
There are many drivers for service desk modernization, such as new focus on the customer experience, new tools and channels, and the need for agile services better matched to today's digital enterprises. Service desk transformations are complex, though, and require excellent preparation and execution. In this course, veteran IT management consultant David Pultorak gives you a high-level look at how to prepare for and successfully execute a service desk modernization project. David helps you understand what a modern service desk looks like, including agile services (and service levels and periods), channels and processes, metrics, dashboards and reporting, and ticket-driven agile improvement. He covers why it is crucial to transform your service desk to a modern one and gives you ideas on how to do so. David goes over Agile ways of working and also discusses user experience management tools like Nexthink, Aternity, HappySignals, and CallMiner.

Video Training → Udemy - IT Help Desk Ticketing Tool for L1 Support

Published by: voska89 on 17-11-2021, 16:57 | 0

Last Update: 10/2021
Duration: 4h52m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 1.99 GB
Genre: eLearning | Language: English

Video Training → Udemy - IT Help Desk Starter Pack

Published by: voska89 on 15-11-2021, 13:09 | 0

Video Training → Udemy - Become an Expert in Desk Fitness

Published by: voska89 on 5-11-2021, 21:49 | 0

E-Books → Contracts - The Essential Business Desk Reference

Published by: ad-team on 18-09-2021, 15:14 | 0

E-Books → IT Service Desk A Complete Guide - 2021 Edition

Published by: voska89 on 16-09-2021, 23:35 | 0

English | 2021 | ISBN: 9781867487210 | 306 pages | PDF,EPUB | 2.02 MB
This IT Service Desk Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the IT Service Desk challenges you're facing and generate better solutions to solve those problems.