Free Download Move into a Customer Success Career
Released 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 35m | Size: 129 MB
Map a path from your current customer-facing support role into the lucrative and mobile career in customer success! As a growing and rewarding field, it's no surprise that customer success is a perennial job on the rise. But how do you make the transition from another role in your company or find a path to a new organization, role, and even industry? In this course, career and customer service expert Robbie Kellman Baxter shares the mindset you need to thrive in customer success, as well as how to navigate the often-hidden job market to get hired as a customer success professional. Learn how to compare your current skills with the ideal customer success skills to identify gaps and develop a plan to round out your missing skills. Explore and recognize your unique strengths and intangibles that make you a great customer success candidate. Plus, find out how to network your way into a customer success job interview.

Free Download Advanced Customer Success
Published 2/2024
Created by Ed Powers
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 34 Lectures ( 2h 49m ) | Size: 1.36 GB

Free Download Customer Service for Any Sector Tips from a Hospitality Expert
Released 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 177 MB
Imagine if you could make your customers feel like they're in a five-star hotel or a Michelin Star restaurant when they interact with your business. Imagine feeling confident that everyone in your company understood the significance of retention, engagement, and feedback while fostering an authentic service attitude that makes customers return time and time again. In this course, Sara Odorisio helps you to achieve those exact results. This practical course shows you how to elevate your customer service to five-star standards by learning the nuances of welcoming gestures, personal touches, and the power of using names. Learn how you can enhance communication through active listening, timely email responses, and genuine engagement to vastly improve customer satisfaction.

Free Download Increase Customer Loyalty by Doing Agent Experience (AX) Right
Released 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 128 MB
In this course, customer service expert Stacy Sherman shows you how to foster strong agent experience (AX) so that your agents can deliver value and engender customer loyalty. Learn how to identify challenges that impact agent effectiveness. Explore hiring strategies for contact center agents, as well as building positive relationships with your agents from day one. Find out how to elevate agent performance through intentional training and development and learn how to prepare contact center agents for future leadership. This course equips you with a blueprint to connect agent experience to customer experience, so that you're focused on doing right by your teams and your customers.

Free Download (Cip) Customer Identification Program For Beginner
Published 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 698.40 MB | Duration: 0h 46m
Anti-Money Laundering/KYC/CDD/Customer identification program

Free Download Adaptive Fashion Customer Deep Dive
Published 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 529.92 MB | Duration: 0h 42m
The approaches to dressing, target audience roles, and monetary considerations of the adaptive fashion customer.

Free Download Airbnb Hosting Customer Service
Published 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 6.03 GB | Duration: 2h 30m
Tips for getting more Airbnb bookings, How to become Airbnb superhost, How does Airbnb protect customers etc.

Free Download Customer Service Experience Management
Published 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 331.12 MB | Duration: 0h 31m
Elevate Your Service: Proven Techniques for Customer Satisfaction and Loyalty

Free Download Customer Support with ChatGPT AI
Published 12/2023
Created by Chris Haroun | 1.4 Million Students | #1 Best Selling Business & Finance Prof.,Luka Anicin
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 34 Lectures ( 3h 8m ) | Size: 2.9 GB

Free Download Customer Service Fundamentals for Hospitality
Released 12/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 55m | Size: 179 MB
Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio. Explore the inner workings of top-tier customer service, its core principles and current best practices, and the most important skills required for building a successful career in the industry.