Released 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 33m | Size: 235 MB
Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can't be an afterthought. Great customer experience should be woven into the very fiber of your business. In this course, David Brownlee, author of Rockstar Service, Rockstar Profits, helps you build world-class customer experience into your company culture. David shows you how to Identify your mission and goals, craft and align your customer experience vision, implement best practices, and create a winning customer experience framework.

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 38m | Size: 474.5 MB
Having more alignment in your life is a proven way to feel more balanced, motivated, and passionate about how you spend your time. This course, taught by communications coach and entrepreneur Christina Vo, navigates how to align your values throughout all avenues of your life. Christina first reviews the basics of alignment, including its importance to overall well-being. She then walks you through a reflection exercise to get clear on personal values and passions, and discusses how these values can impact the type of work you enjoy and how you work most effectively. Finally, Christina explores how you can embody your values in other aspects of life, such as in relationships or stress management. Upon completion of this course, you will have the tools to reflect on your alignment and continue to grow in this arena.