Free Download How to Create Great Customer Experiences
Released 3/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: General | Genre: eLearning | Language: English + srt | Duration: 35m | Size: 105 MB
Creating exceptional customer experiences is a vital goal for every company. In this course, customer experience (CX) expert Sam Stern shares practical insights drawn from an array of industries on creating great customer experiences. Learn about the three key stages to deliver memorable customer interactions. Find out how to build memorable moments that lead to great experiences, as well as how to build customers' anticipation for a great experience. Go over setting and meeting expectations. Learn how to focus on peak moments and experience ends. Explore ways to reinforce positive experience memories and rewrite negative experience memories. This course offers you a comprehensive framework and the tools to architect end-to-end customer experiences that promote loyalty and growth.

Free Download Kate Andersen, "Welfare That Works for Women?: Mothers' Experiences of the Conditionality within Universal Credit "
English | ISBN: 1447366387 | 2023 | 202 pages | PDF | 8 MB
For generations, women have experienced disadvantage in the social security system. This book analyses fresh empirical evidence which demonstrates the gendered impacts of the new conditionality regime within Universal Credit. It shows how the regime affects women's unpaid caring roles, their position in the paid labour market and their agency regarding engagement in unpaid care and paid work. Ultimately, it highlights the impacts on the position of low-income women in the UK's social security system and society. Drawing on in-depth interviews with mothers, this book offers a compelling narrative and crucial policy recommendations to improve the gendered impact of Universal Credit and make the social citizenship framework in the UK more inclusive of women.

Free Download The Oxford Handbook of Parasocial Experiences (Oxford Library of Psychology) by Rebecca Tukachinsky Forster
English | June 20, 2023 | ISBN: 0197650678 | 456 pages | MOBI | 1.55 Mb
The Oxford Handbook of Parasocial Experiences examines how audiences psychologically relate to people they see in the media. Specifically, the term Parasocial Experiences (PSEs) is used to refer to parasocial relationships (PSRs) and parasocial internactions (PSIs). This Handbook offers a thorough synthesis of the fast-growing, international, and multidisciplinary research of PSEs, celebrating the field's accomplishments to date but also outlining a blueprint for future growth.

Free Download Psychonauticon. A transdisciplinary interpretation of psychedelic experiences By Vít Pokorný
2018 | 204 Pages | ISBN: 3959483759 | PDF | 2 MB
The book Psychonauticon. A Transdisciplinary Interpretation of Psychedelic Experiences investigates psychedelic experiences from a complex transdisciplinary perspective, connecting social anthropology, autoethnography, phenomenology of corporeality, rhizomatic analysis, neuroscience and cultural history. The aim of such approach is to interpret psychedelic experiences as bound to a specific context of use and interpretation and to show psychedelics as important nodes, i.e. crossing points of various trajectories of our existence: material, corporeal, personal, socio-cultural, and ecological.The book is a revised translation of the Czech study Myslet z psychedelických zkušeností which was published in 2016. It is divided into five chapters. The first one, Introduction, describes the strategy of transdisciplinary interpretation. The second one, Autoethnographic prelude explores the personal and socio-cultural contexts of psychedelic praxis in Czech Republic. The third one, Methodology, analyses philosophical methods and concepts, the fourth one, Psychedelic rhizome tackles the problem of categorization of so-called "mind-altering substances", and the last chapter develops a model of the psychedelic domain.

Free Download Designing Immersive 3D Experiences: A Designer's Guide to Creating Realistic 3D Experiences for Extended Reality (Voices That Matter) by Renee Stevens
English | August 17, 2021 | ISBN: 0137282834 | 400 pages | MOBI | 33 Mb
A Designer's Guide to Creating Realistic 3D Experiences For Extended Reality

Free Download The Internet and Health Communication: Experiences and Expectations By Ronald E. Rice; James E. Katz
2000 | 480 Pages | ISBN: 0761922326 | PDF | 2 MB
With the popularity of the Internet, more and more people are turning to their computers for health information, advice, support and services. With its information based firmly on research,The Internet and Health Communicationprovides an in-depth analysis of the changes in human communication and health care resulting from the Internet revolution. Representing a wide range of expertise, the contributors provide an extensive variety of examples from the micro to the macro, including information about HMO web sites, Internet pharmacies, and web-enabled hospitals, to vividly illustrate their findings and conclusions.

Free Download Ope ingenii: Experiences of Textual Criticism By Gian Biagio Conte
2013 | 120 Pages | ISBN: 3110312727 | PDF | 1 MB
This is an original collection of exemplary emendations made by ancient and modern scholars. Single examples are analysed in order to extract a method of emendation. The author reviews some attractive interventions which offer a model of textual criticism: a kind of ideal museum of critical intelligence applied to corruptions or cryptocorruptions which have damaged some Greek and Latin literary texts. Advanced students and scholars are offered an orderly sequence of cruces healed by great philologists so that a teaching route is granted."

Free Download Michael Atwood Mason, "Living Santería: Rituals and Experiences in an Afro-Cuban Religion"
English | 2002 | pages: 176 | ISBN: 1588340775 | EPUB | 2,4 mb
In 1992 Smithsonian anthropologist Michael Atwood Mason traveled to Cuba for initiation as a priest into the Santería religion. Since then he has created an active oricha "house" and has initiated five others as priests. He is a rare combination: a scholar-practitioner who is equally fluent in his profession and his religion. Interweaving his roles as researcher and priest, Mason explores Santería as a contemporary phenomenon and offers an understanding of its complexity through his own experiences and those of its many practitioners. Balancing deftly between a devotee's account of participation and an anthropologist's theoretical analysis, Living Santería offers an original and insightful understanding of this growing religious tradition.

Free Download David Monger, "Endurance and the First World War: Experiences and Legacies in New Zealand and Australia"
English | ISBN: 144386028X | 2014 | 301 pages | PDF | 2 MB
Endurance was an inherent part of the First World War. The chapters in this collection explore the concept in New Zealand and Australia. Researchers from a range of backgrounds and disciplines address what it meant for New Zealanders and Australians to endure the First World War, and how the war endured through the Twentieth Century. Soldiers and civilians alike endured hardship, discomfort, fears and anxieties during the war. Officials and organisations faced unprecedented demands on their time and resources, while Maori, Australian Aborigines, Anglo-Indian New Zealanders and children sought their own ways to contribute and be acknowledged. Family-members in Australia and New Zealand endured uncertainty about their loved ones' fates on distant shores. Once the war ended, different forms of endurance emerged as responses, memories, myths and memorials quickly took shape and influenced the ways in which New Zealanders and Australians understood the conflict. The collection is divided into the themes of Institutional Endurance, Home Front Endurance, Battlefield Endurance, Race and Endurance, and Memorials.

Free Download The T Guide: Our Trans Experiences and a Celebration of Gender Expression―Man, Woman, Nonbinary, and Beyond by Gigi Gorgeous, Gottmik
English | May 16, 2023 | ISBN: 0744070597 | 208 pages | PDF | 32 Mb
Real talk about transgender experiences from Gigi Gorgeous and Gottmik